SFA Systems for CRM PPT

Welcome to the Sales Force Automation Systems (SFA), usually a part of an organization’s customer relationship management system, is a system that automatically records all the stages in a sales process. SFA includes a contact management system which tracks all contact that has been created with a given customer, the purpose of the contact, and any follow up which may be required. This ensures that sales efforts aren't duplicated, reducing the danger of irritating customers. SFA conjointly includes a sales lead tracking system, which lists potential customers through paid phone lists, or customers of connected products.

Different components of an SFA system can embody sales forecasting, order management and merchandise knowledge. Additional developed SFA systems have features where customers can actually model the product to fulfill their needed desires through online product building systems. This can be changing into additional and more popular in the automobile business, where patrons can customize various options such as color and interior options such as leather vs. upholstered seats.

An integral part of any SFA system is company wide integration among totally different departments. If SFA systems aren’t adopted and properly integrated to all or any departments, there may be a lack of communication that might result in different departments contacting the same customer for the identical purpose. In order to mitigate this risk, SFA must be totally integrated in all departments that pander to customer service management.
Q1. Q2. Q3. Q4. Section one: •All Business Units. •Sales Methodology. Estimated. at seven weeks. Part a pair of: •One Sales Team. •Sales Force Automation. (SFA). Begin. slightly in. parallel. with design and phase